I try not to blog about drama issues until they are complete. This is true especially when money or valuable objects are on the line. In this case I’m holding all the cards at the moment and I want to get this off my chest before go to Vegas.
This all started when my beast of a laptop got funny lines across the screen. I called Dell, since it was still under warranty. They sent out a tech who replaced the lcd screen. Once he did that it no longer started up at all. He came back a few days later and replaced the motherboard, video card and processor. He then started up the machine and it appeared to work fine. He shut it down and left.
But later that day when I started the system it froze on the Dell screen. The next tech I talked too had me send the laptop in for repair. A box came, and I put the computer in it.
It came back the next week with a note saying they replaced the memory and that I needed to reinstall the operating system. I’m not stupid, I got Dell back on the phone and told the tech to walk me through the process. Had this been an out of warranty machine I would have had this baby open and gutted, checking connections and probably would have replaced the hard drive too. But under warranty I’m going to get my money’s worth.
The tech walks me through the process. We get as far as the Copying files screen where it happily sits at 0%. The tech has me shut the computer off. When we attempt to turn it back on, it does nothing. Not a sound or a flicker. I have a $3000 paperweight.
After I explain to the tech what has happened he tells me that he’s horrified that I had to send it in and that never should have happened. (shoulda, coulda woulda) He tells me that Dell will now replace my system with a new machine.
I get this verified a few days later. Yesterday, what appears on my doorstep is a refurbished machine. With newer parts and more oomph than my last machine I have a XPS m1710. It runs great it’s nifty, I’m sad I didn’t get a new one but at the same time I’m happy with this.
One thing niggles my brain, my warranty. I get on the phone with Dell this morning and explain that I will gladly keep the refurbished machine if my warranty is FULLY transferred.
And Dell complies. Really it was in their best interest too. I did buy that XPS with the snazzy lights and all, and Dell probably doesn’t want to just give me the new snazzy light XPS for free. I’ll settle for slightly newer, with an upgrade path and warrantied service for another few years.