Me: hello, this is :::::::::::::::. How may I help you today?
Caller: I don’t need any help.
Caller: what is this regarding?
Me: this is (repeat name of company). We provide (x service).
Caller: what do you want?
Me: well, we provide this service, I can help you with that if may have your name please?
Caller: you called me.
Me: we may have called you, however you have now called us and I will need some information to see why we called you.
Caller: when did I call you?
Me: …just now.
Caller: that’s impossible because I am in Canada.
Caller: I am in Canada! Good day. (Hangs up)